links

title

Pachter's Pointers:
Business Etiquette Tips & Career Suggestions


8.25.2015

Ways to Handle ‘Know-it-alls’ Without Insult

There is one guy in my office who is driving me crazy. He is always offering his opinion about my work, and believes his way is the right way. What do I do?  I want to respond, but I like him and don’t want to offend him.

“Know-it-alls.” There is one in every office. Clearly, the woman in my seminar who made the above comment was growing increasingly irritated by her colleague’s unsolicited input.  And when that happens, it can be tempting to say something like: How do you know so much about things you know nothing about?

But don’t.

Though that line may be funny, it also may be considered insulting. I suggest trying one of the alternative approaches below, which let these opinionated people know that their comments are not the final word – but don’t alienate them. You will speak up in a “polite and powerful” manner, and, as a result, feel good that you responded. These approaches include:

1. Asking the person to explain his or her opinion by saying something like:
-What information (or facts or data) do you have to support that position?
-Why are you saying that?

2. Acknowledging the difference in opinions by using lines like: 
-I have a different viewpoint about it.
-I have a different opinion, and here’s why.
-My research/information supports a different position. Let’s compare notes.


Regardless of the approach you choose, make sure you speak loudly enough to be heard, look the person in the eye, and do not have a negative tone in your voice.

Also recognize that both approaches may lead to a discussion. Be open to hearing other points of view. Sometimes even “know-it-alls” can be right.

Additional information on business communication can be found in my book, The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success. 

Pachter & Associates provides seminars and coaching on business communication. For additional information, please contact Joyce Hoff at  joyce@pachter.com or 856..751.6141.

13 comments:

  1. All are saying the same thing repeatedly, but in your blog I had a chance to get some useful and unique information, I love your writing style very much, I would like to suggest your blog in my dude circle, so keep on updates…
    Regards
    Aamala
    SEO Training in Chennai

    ReplyDelete
  2. This is really a great blog. Thanks for sharing this informative blog with us. Your writing style of blog is really good.

    SAP ABAP Training in Chennai

    ReplyDelete
  3. The statement of purpose samples are enough to teach you about dealing with others. Your writing style also matter a lot here.

    ReplyDelete
  4. I am working for case study report writing service. I know your problem. I have same problem in my working place. I get irritated with such behavior. I keep myself polite and powerful and move ahead.

    ReplyDelete
  5. Anonymous8/02/2016

    ways to handle als ncie posts..


    sap fiori training in hyderabad

    ReplyDelete
  6. Prior to all that, you ought to have a persuading marketable strategy with an expertise brimming with representation of your business thought. It makes your errand simple. You can look for master's recommendation in such manner. cash advance

    ReplyDelete
  7. Despite the fact that I said in the main passage that there is a plausibility for you to be considered for lodging credit with purposes of no less than 640, you ought not rest your paddles there if your indicate is close that. Cash Advance

    ReplyDelete
  8. Your blog posts are more interesting and impressive. I think there are many people like and visit it regularly, including me.I actually appreciate your own position and I will be sure to come back here.
    temple run 2 l download temple run 2 l temple run 2 game l temple run 2 download l temple run 2 app

    ReplyDelete
  9. Anonymous9/22/2017

    replica versace belt @ http://replicaversacebelts.tripod.com/

    ReplyDelete

Note: Only a member of this blog may post a comment.