Women are being interrupted … again!

Yet another study shows women are interrupted more than men.  

A recent article in The New York Times, For Women in Economics, the Hostility Is Out in the Open, discusses a study reported last month that found when female economists presented their research findings, they were interrupted by audience members asking questions. The women received 12 percent more questions than men, and they were more likely to get questions that were patronizing or hostile.

Other examples of women being interrupted more than men include:

--A few years ago an article in the Harvard Business Review,  Female Supreme Court Justices are interrupted more by male justices and advocates, found that male justices interrupted female justices about three times as often as they interrupted each other during oral arguments. The research also found that “there is no point at which a woman is high-status enough not to be interrupted.”

--During a women’s communication seminar in Kuwait some years ago I commented that men interrupt women more than they interrupt other men. One of my students said, “Barbara, you’re right. You can see the American men interrupt the American women on your TV shows that we get here.” I was surprised that this gender bias was so obvious – but I really shouldn’t have been. 

When a woman is interrupted regularly with questions or comments (anyone can be interrupted occasionally), her credibility is being challenged, and her influence can certainly be minimized as a result.

The following suggestions can help women – and men – to manage interruptions assertively, whether people are asking unsolicited questions or interjecting unwanted comments during small meetings or large group presentations: 

Let people know when you will be taking questions. Either the speaker or the meeting organizer can tell people how the Q&A will be handled. Often the audience is asked to hold questions until the end – though this doesn’t mean everyone will do so! The Times article mentioned that “several universities have instituted rules meant to cut down on bad behavior, such as banning questions for the first 10 or 15 minutes of a talk so that speakers [economists] can get through at least the beginning of their presentations uninterrupted.”

Continue speaking. If you do so, the person trying to interrupt you often will stop talking. You may need to raise your volume a little to make sure the person hears you, but don’t shout.

Ask yourself: Are you making it easy for people to interrupt you?  Don’t underestimate the power of your nonverbal communication skills. Appear assertive – keep your body language open, and don’t cross your arms. Look at the audience. When you avoid looking at your audience, some members may feel emboldened to interrupt. Make sure you don’t move back when interrupted – it can make you appear fearful. Move towards audience members when you can. Check your rate of speech: Are you speaking too slowly, which allows others to jump in? Check your volume: Are you speaking loudly enough to have what you say come across authoritatively?

Defer answering, if the answer to the question will be explained later in your talk. Often, you can say, “I am going to hold off answering that question as I will be discussing that topic in a few minutes.” Of course, if the CEO asked the question, you may want to answer it right away!

Don’t be a puppet on your audience’s string. If the audience is shouting questions at you, make sure you repeat the question you are about to answer. If you don’t, you are being controlled by the audience as you try to field one question after another. When you take the time to repeat the question, you gain control – you decide which questions to address, and in what order. 

After you have answered someone’s question, do not ask, “Did that answer your question?” You could be setting yourself up, as the person may respond, “No.” And then what do you do? If the questioner wants more information, he or she will let you know – or seek you out later.

Additional information on how to make powerful presentations can be found in my book, The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes.    

Pachter & Associates provides seminars and coaching on communication, business writing, professional presence, and presentation skills. Contact Joyce Hoff at joyce@pachter.com for more information. (www.pachter.com) 

 

Suggestions for women – and men – on what to do if interrupted

Barbara, you’re right. You can see the American men interrupt the American women on your TV shows that we get here.

This comment startled me.  

One of my students made the observation during a women’s seminar in Kuwait some years ago. We had been discussing interrupting, and I had commented that men interrupt women more than they interrupt other men. I was surprised that this gender bias was so obvious – but I really shouldn’t have been.

A recent article in the Harvard Business Review, Female Supreme Court Justices are interrupted more by male justices and advocates, found that male justices interrupted female justices about three times as often as they interrupted each other during oral arguments.

The research also found that “there is no point at which a woman is high-status enough not to be interrupted.”

When a woman is interrupted regularly (anyone can be interrupted occasionally), she is being excluded from the conversation and her contributions are being ignored. Her influence almost certainly is minimized as a result.
                        
So, what should you do when you are interrupted? You don’t want to respond rudely, as your credibility may be hurt if you do. But, you do want to respond. Consider various ways in which you might respond so you will be prepared when the situation arises. It is quite common for women to be interrupted, but men also may have this problem, so the options below apply to both genders: 
 
Continue speaking. If you do so, the person trying to interrupt you often will stop talking. You may need to raise your volume a little to make sure the person hears you, but don’t shout.

Ask yourself: Are you making it easy for people to interrupt you? Do you speak too slowly, which allows others to jump in? Or, do you ask permission to add your comments? The article cited above noted that female justices often started their questioning with phrases such as “May I ask,” “Can I ask,” or “Sorry.” This kind of wording gave the other justices the opportunity to interrupt them. (Additional information on your communication style can be found in my new book, The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes.)

Say something to the person trying to interrupt. Try a polite but powerful response, such as: “I’ll get to that in a moment,” “Hold that thought,” “Excuse me – I wasn’t finished,” or “I’m still talking.” Deliver your line in a firm but neutral, not harsh, tone of voice.

Wait until the interrupter has finished speaking. You can then say, “As I was saying…” Make sure this doesn’t sound sarcastic.

Confront the person privately. If someone frequently interrupts you, talk to that person. Let him know that he has a tendency to interrupt you, and you want it to stop. The interrupter may not be aware of his (or her!) behavior.

Let it go. People occasionally interrupt one another, and you can choose to let it go – this time. 

Pachter & Associates provides seminars and coaching on communication, business writing, presentation skills, professional presence, and etiquette. For additional information, please contact Joyce Hoff at joyce@pachter.com or 856.751.6141. (www.pachter.com)