When I teach my conflict class, I am frequently asked: “When you have a difference of opinion with someone, how do you stop the endless, exasperating, back-and-forth exchange of positions?”
This situation often occurs when one person is trying to persuade the other of his or her viewpoint.
There isn’t one perfect way to get out of this type of conversation, but outlined below are a number of options to try. Some of them contain comments that you can adapt to your situation. I have collected these examples over the last couple of years, by listening to public figures and from conversations with participants in my seminars.
1. Broaden the scope of the discussion. Today Show anchor Matt Lauer did this successfully a few years ago during an interview with actor Tom Cruise when he said: "Let me take this [psychiatry discussion] more general, because I think you and I can go around in circles on this for a while. And I respect your opinion." Lauer then asked Cruise a wide-ranging question.
2. State that you won’t participate in the disagreement. Politely and powerfully let the other person know that you won’t engage in the discussion. A couple of months ago, Philadelphia Mayor Michael Nutter replied to a reporter’s question: "I'm not getting into a back-and-forth. The answer is the answer."
3. Use the broken-record approach. With this technique, you state your position over and over, until the other person truly hears you. A seminar participant told me she did this with her co-worker when she kept repeating, “I’m swamped. I’m unable to help you with this project.” He finally said, “Oh, okay, I’ll get someone else.”
4. Take a break. You let the person know that you need time to think more about the topic and will get back to him or her later.
When you use any of these options, make sure that your voice is calm and steady. You want to appear assertive, not aggressive.
Would you like learn more about communication and business etiquette? Click “Like” at www.facebook.com/pachtertraining. You will receive the Business Etiquette Tip of the Day – a short, empowering work suggestion.
Pachter & Associates offers numerous ways to learn more about conflict. Seminars and keynotes presented by Barbara Pachter are available, and her book The Power of Positive Confrontation provides suggestions on how to confront others politely and powerfully.
For more information, contact Joyce Hoff at 856.751.6141 or firstname.lastname@example.org.